Full Life | Jobs, Training, and Caretaking For Disabled Americans

    • Having a disability does not mean you can’t have a successful career. In fact, there are many jobs that are suitable for people with different types of disabilities, and employers who value diversity and inclusion. However, you may face some challenges when applying for jobs, such as how to present your skills and qualifications, how to address employment gaps, and whether to disclose your disability or not. Here are some tips on how to make your resume stand out when you have a disability.

      Don’t Mention Your Disability on Your Resume

      Unless you want to or need to, you don’t have to disclose your disability on your resume. You are not legally obliged to do so, and it may prevent potential discrimination or bias from employers. Your resume should focus on your abilities, not your limitations. You can explain any employment gaps or special accommodations in your cover letter or interview, if necessary.

      Use a Clear and Concise Format

      Your resume should be easy to read and understand by hiring managers who may have only a few seconds to scan it. Use a simple font, consistent formatting, and bullet points to highlight your main points. Avoid using long paragraphs or unnecessary details that may distract from your relevant qualifications. Keep your resume to one page, unless you have extensive experience or skills that require more space.

      Include All Essential Resume Sections

      Your resume should have the following sections:

      • Contact information: Include your name, phone number, email address, and location. You don’t need to include your full address or personal details such as age, gender, or marital status.
      • Summary: Write a brief statement that summarizes your professional profile and career goals. Highlight your most relevant skills and achievements that match the job requirements.
      • Work experience: List your previous jobs in reverse chronological order, starting with the most recent one. For each job, include the company name, location, dates of employment, job title, and a few bullet points that describe your responsibilities and accomplishments. Use action verbs and numbers to quantify your impact.
      • Education: List your highest level of education first, followed by any other degrees or certifications you have. Include the name of the institution, location, dates of attendance, degree or certificate name, and any honors or awards you received.
      • Skills: List the skills that are relevant to the job you are applying for, such as technical skills, language skills, or soft skills. You can use a table or a list format to organize your skills.

      Highlight Your Specific Qualifications and Skills

      One of the most important aspects of your resume is to show how you are qualified for the job and what value you can bring to the employer. To do this, you need to tailor your resume to each job you apply for by using keywords and phrases from the job description. For example, if the job requires experience with Microsoft Excel, make sure you mention that skill in your summary, work experience, or skills section. You can also use the STAR method (Situation, Task, Action, Result) to describe specific examples of how you used your skills to solve problems or achieve goals in your previous jobs.

      Use Optional Resume Sections to Showcase Your Personality and Interests

      If you have space on your resume, you can add some optional sections that can help you stand out from other candidates and show more of your personality and interests. Some examples of optional resume sections are:

      • Volunteer work: If you have done any volunteer work for a cause or organization that is related to the job or industry you are applying for, you can include it on your resume. This can show your passion, commitment, and social responsibility.
      • Awards: If you have received any awards or recognition for your work or academic performance, you can include them on your resume. This can show your achievements, excellence, and credibility.
      • Certifications: If you have any certifications or licenses that are relevant to the job or industry you are applying for, you can include them on your resume. This can show your expertise, professionalism, and continuous learning.
      • Hobbies: If you have any hobbies or interests that are related to the job or industry you are applying for, or that demonstrate some of the skills or qualities that the employer is looking for, you can include them on your resume. This can show your creativity, enthusiasm, and diversity.

      Here is an example of how a resume with optional sections might look like:

      **John Smith**

      (123) 456-7890 | john.smith@email.com | Portland OR

      **Summary**

      An experienced customer service representative with excellent communication,

      problem-solving, and interpersonal skills. Proficient in Microsoft Office,

      Salesforce CRM, and Zendesk software. Received multiple awards for outstanding

      customer satisfaction and retention.

      **Work Experience**

      Customer Service Representative | ABC Company | Portland OR | Jan 2020 – Present

      – Answered phone calls, emails, and chats from customers and resolved their

      inquiries and issues in a timely and professional manner.

      – Processed orders, payments, refunds, and exchanges using Salesforce CRM and

      Zendesk software.

      – Provided product information, recommendations, and feedback to customers and

      potential customers.

      – Achieved an average customer satisfaction rating of 98% and a customer

      retention rate of 95%.

      – Received the Customer Service Excellence Award in 2020 and 2021.

      Customer Service Associate | XYZ Inc. | Portland OR | Jun 2018 – Dec 2019

      – Greeted customers, assisted them with their shopping needs, and answered their

      questions about products and services.

      – Operated cash registers, scanners, and credit card machines to process

      transactions and issue receipts.

      – Handled customer complaints, returns, and exchanges in accordance with company

      policies and procedures.

      – Maintained a clean, organized, and safe store environment.

      – Increased sales by 15% by upselling and cross-selling products and services.

      **Education**

      Associate of Applied Science in Business Administration | Portland Community

      College | Portland OR | Sep 2016 – May 2018

      – Graduated with honors and a GPA of 3.8/4.0.

      – Completed courses in accounting, marketing, management, and communication.

      **Skills**

      – Customer service

      – Communication

      – Problem-solving

      – Microsoft Office

      – Salesforce CRM

      – Zendesk

      **Volunteer Work**

      Volunteer Tutor | Portland Literacy Council | Portland OR | Sep 2019 – Present

      – Tutored adult learners in reading, writing, math, and English as a second

      language.

      – Prepared lesson plans and materials according to the learners’ goals and needs.

      – Monitored and reported the learners’ progress and achievements.

      **Awards**

      Customer Service Excellence Award | ABC Company | 2020 and 2021

      – Recognized for delivering exceptional customer service and exceeding customer

      expectations.

      Dean’s List | Portland Community College | 2016 – 2018

      – Awarded for achieving a GPA of 3.5 or higher for four consecutive semesters.

      **Certifications**

      Customer Service Professional Certification | Customer Service Institute of America | Jun 2020

      – Completed a comprehensive online course on customer service best practices,

      standards, and ethics.

      **Hobbies**

      – Reading books on business, psychology, and personal development.

      – Playing chess online and in local tournaments.

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